Terms & Conditions

Version: v5.0 

Revised date: 30.06.2026

AGREEMENT TO OUR LEGAL TERMS

We are OGOLD PRECIOUS METALS TRADING LLC, doing business as OGOLD and OGOLD Wallet ('Company', 'we', 'us', or 'our'), a company registered in the United Arab Emirates at Office 2215-2216 Gold & Diamond Park 2 Al Quoz 3.

We operate the website https://www.ogold.app (the 'Site'), the mobile application OGOLD Wallet (the 'App'), as well as any related products, feature modules, and commercial services made available within the App ecosystem, including spending card services, vouchers, gift cards, eSIM purchases, XP rewards, and associated marketplaces, that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

You can contact us by phone at 045721847, email at [email protected], or by mail to Office 2215-2216 Gold & Diamond Park 2 Al Quoz 3.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and OGOLD PRECIOUS METALS TRADING LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The updated version will be indicated by the updated ‘Version’ and ‘Revised date’ shown at the top of these Legal Terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES

2. INTELLECTUAL PROPERTY RIGHTS

3. USER REPRESENTATIONS

4. USER REGISTRATION

5. PRODUCTS

6. PURCHASES AND PAYMENT

7. RETURN/REFUNDS POLICY

8. SOFTWARE

9. PROHIBITED ACTIVITIES

10. USER GENERATED CONTRIBUTIONS

11. CONTRIBUTION LICENCE

12. MOBILE APPLICATION LICENCE

13. ADVERTISERS

14. SERVICES MANAGEMENT

15. PRIVACY POLICY

16. TERM AND TERMINATION

17. MODIFICATIONS AND INTERRUPTIONS

18. GOVERNING LAW

19. DISPUTE RESOLUTION

20. CORRECTIONS

21. DISCLAIMER

22. LIMITATIONS OF LIABILITY

23. INDEMNIFICATION

24. USER DATA

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

26. SMS TEXT MESSAGING

27. GOALS AND REWARDS SYSTEM

28. SPIN AND WIN FEATURE

29. EARN UP TO 5% FEATURE
30. SPENDING CARDS (VIRTUAL AND PHYSICAL)

31. VOUCHERS
32. GIFT CARD MARKETPLACE

33. eSIM PURCHASES

34. REFER & EARN 

35. REWARDS MARKETPLACE

36. JEWELLERY & LUXURY MARKETPLACE
37. LEGACY & INACTIVITY MANAGEMENT

38. IDENTITY MAP FOR COMPLIANCE

39. MISCELLANEOUS
40. FORCE MAJEURE

41. CONTACT US

1. OUR SERVICES

Our Services include the ability to:

• purchase and sell gold, silver, and other supported metals through the OGOLD platform 
• purchase eligible physical precious metal products made available within OGOLD’s in-App catalogue, including coins, bars, jewellery, or other physical products, subject to applicable product availability, making charges, delivery or collection procedures, fees, and operational requirements
• purchase physically backed gold and silver through the OGOLD digital platform, in which case the purchased metal is recorded in your precious metals wallet(s) and held through the applicable custody or storage arrangements made available by OGOLD, subject to these Legal Terms
• request, where made available by OGOLD, physical delivery or collection of purchased metal, subject to applicable product availability, fulfilment procedures, fees, and operational requirements
• participate in OGOLD’s optional “Earn” feature (displayed in-App as “Earn up to 5%”), which is structured as a Shariah-compliant Wakalah (agency), under which purchased gold and silver holdings may be allocated into a pooled or otherwise designated structure (tracked proportionally per user through OGOLD’s internal custody ledger) for Shariah-permissible deployment to generate variable returns, subject to Section 29
• earn and redeem loyalty rewards expressed in “XP”, valued at 1 XP = 0.01 AED, for eligible transactions and activity
• access and use digital product, reward, and marketplace features that may be enabled within the App from time to time, including spending cards, vouchers, gift cards, eSIM purchases, referral programs, rewards marketplace items, jewellery and luxury goods marketplace listings, and other engagement or value-based features as displayed in-App

When you purchase physically backed gold or silver through the OGold digital platform, the transaction details will separately identify the metal price and the applicable storage fee. Any applicable discount, promotion, or adjustment may also be displayed separately. The final amount payable by you shall be the amount shown to you at the time of confirmation and, where applicable, in the corresponding invoice, transaction screen, or statement.

Physical redemption, delivery, or collection of precious metals is subject to minimum thresholds, product availability, catalogue availability, and operational requirements as displayed in-App from time to time. Fractional gold or silver holdings below the applicable minimum threshold are not eligible for physical redemption, delivery or collection and may instead only be sold or otherwise dealt with through the App in accordance with the applicable feature flow.

Applicable timelines for physical delivery or collection are indicative only and may vary depending on product availability, market shortage, fabrication, logistics, operational factors, and compliance requirements. Applicable making charges, delivery fees, and other fulfilment-related charges, where any, shall be disclosed in-App at the relevant stage. Where metal has been allocated to the “Earn” feature, such metal must first be withdrawn or exited from that feature in accordance with the applicable process before physical redemption can be requested.

Where physically backed gold and silver through the OGOLD digital platform is purchased and held through the applicable storage or custody arrangement, you retain the ability, subject to the applicable in-App flow, operational requirements, thresholds, fees, and product availability, to buy additional gold or silver, sell your holdings, or request physical redemption, delivery, or collection of eligible holdings.

We may introduce, modify, suspend, expand, or discontinue any service, marketplace, module, or feature at our discretion, in accordance with applicable law.

All features made available within the OGOLD application remain subject to feature-specific eligibility criteria, identity verification requirements, transaction rules, limits, applicable fees, jurisdictional restrictions, and third-party service provider terms, as described in this Agreement.

The information provided through the Services is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to applicable law or regulation, or which would subject the Company to any registration, licensing, or regulatory requirement in such jurisdiction. Users who access the Services from other locations do so on their own initiative and remain solely responsible for compliance with all applicable local laws.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks').

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws).

The Content and Marks are provided in or through the Services 'AS IS' for your personal, non-commercial use only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access.

solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. This includes all current and future feature modules of the Services.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected]. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the 'PROHIBITED ACTIVITIES' section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ('Submissions'), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

• confirm that you have read and agree with our 'PROHIBITED ACTIVITIES' and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
• to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
• warrant that any such Submissions are original to you or that you have the necessary rights and licences to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
• warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation; (8) you understand that precious metals purchased through the Services are recorded in your individual account ledger within the OGOLD system and may be pooled operationally with other users’ holdings for custody and liquidity purposes while remaining attributable to you on an internal per-customer basis; and that your purchased gold and silver holdings are linked to your specific OGOLD account and internal customer record within OGOLD’s systems; (9) you acknowledge that participation in optional earnings or deployment features, including the “Earn up to 5%” Feature described in Section 29, is voluntary and constitutes the appointment of OGOLD as agent to deploy, manage, invest, or trade gold and silver holdings on your behalf; (10) you understand that the “Earn up to 5%” Feature involves commercial activity and performance-based outcomes, and that:

• returns are variable and not guaranteed
• no fixed yield or profit is promised
• participation is subject to operational and market risk
• payout timing and settlement follow the rules displayed in-App and described in Section 29

(11) you acknowledge that OGOLD is not acting as a bank, investment advisor, deposit-taking institution, or guarantor of profit, and that the Services do not constitute a savings product, fixed-income product, or capital-protected investment; (12) you accept that all decisions to participate in optional features, including the “Earn up to 5%” Feature, are made at your own discretion and risk.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PRODUCTS

We make every effort to display as accurately as possible all details of the products, services, and feature modules made available through the OGOLD application, including but not limited to precious metals, vouchers, gift cards, eSIM packages, Rewards Marketplace items, jewellery and luxury goods, and any other items or value-based products accessible within the App.

Precious metal balances displayed within the App represent digitally recorded ownership positions maintained in OGOLD’s internal ledger system. Physical metal backing supporting these balances may be held in pooled custody arrangements or designated customer pools maintained with approved liquidity providers, vault operators, or counterparties, while remaining attributable to individual users through OGOLD’s internal allocation system.

Following purchase, title to customer-owned metal shall pass to the customer once the purchase has been confirmed by OGOLD and the corresponding holding has been recorded in the customer’s wallet through OGOLD’s internal allocation ledger, subject always to applicable settlement, reconciliation, operational, and compliance procedures.

OGOLD may make available both physical precious metal products and digital gold or silver products through the App. Physical precious metal products may include eligible catalogue items such as coins, bars, jewellery, or other physical products made available in-App from time to time. Digital gold and silver products represent physically backed gold and silver purchased through the OGOLD digital platform and held through the applicable custody or storage arrangements made available by OGOLD.

Following such recording, the purchased metal shall remain held through storage or custody arrangements made available by OGOLD unless and until the customer redeems or withdraws the metal in accordance with the applicable terms or elects to use the metal in an optional post-purchase feature made available by OGOLD. While the metal remains stored or held through such arrangements, it shall remain at the customer’s risk, and the customer acknowledges and agrees that such metal remains subject to the applicable custody structure, storage arrangements, operational limitations, third-party arrangements, insurance arrangements, force majeure events, and these Legal Terms. Where the customer elects to use the metal in an optional post-purchase feature made available by OGOLD, the customer further acknowledges and agrees that participation in such feature is voluntary, is undertaken at the customer’s own risk, and remains subject to the applicable feature-specific terms, including any risk of loss, delay, or reduction in value.

Where a customer purchases physically backed gold and silver through the OGOLD digital platform, the transaction details may separately identify the metal price and the applicable storage fee. Any applicable discount, promotion, or adjustment may also be shown separately. The final amount payable by the customer shall be the amount shown at the time of confirmation and, where applicable, reflected in the corresponding invoice or transaction record.

Physical redemption, delivery, or collection of precious metals is available only in respect of eligible products made available within OGOLD’s in-App product catalogue and remains subject to applicable minimum thresholds, fulfilment procedures, applicable fees, and operational availability. Fractional gold or silver holdings below the applicable minimum threshold are not eligible for physical redemption and may instead only be sold or otherwise dealt with through the App in accordance with the applicable product flow.

Where physically backed gold and silver through the OGOLD digital platform is held through the applicable storage or custody arrangement, the customer may, subject to the applicable in-App flow, operational requirements, thresholds, fees, and product availability, buy additional gold or silver, sell existing holdings, or request physical redemption, delivery, or collection of eligible holdings.

Where a customer seeks physical redemption of metal that has been allocated to an optional post-purchase feature, including the “Earn up to 5%” Feature, the customer must first withdraw or exit that feature in accordance with the applicable process before physical redemption can be requested.

Precious metals may be sourced, stored, transferred, or deployed through integrated liquidity partners and operational providers as part of the functioning of the platform. Instant buy, sell, reclaim, allocation, or settlement functionality depends on operational liquidity, partner infrastructure, and market conditions. While we aim to maintain continuous availability, we do not guarantee uninterrupted execution timing in all circumstances.

Physical delivery or collection timelines are indicative only and may vary depending on product availability, market shortage, logistics, operational factors, and compliance requirements. Applicable making charges, delivery fees, and other fulfilment-related charges, where any, shall be disclosed in-App at the relevant stage.

All items, offers, stock, inventory, product categories, partner merchant listings, and marketplace items are subject to availability. We cannot guarantee that any item, feature, or offer will remain available at any given time. We may discontinue, modify, restrict, replace, or expand products, liquidity partners, custody arrangements, or product categories at our sole discretion.

Prices, valuation rates, XP redemption values, exchange rates, and monetary equivalents relating to products or Services may change over time in accordance with market conditions, partner merchant terms, liquidity provider pricing, card network rules, or other external variables. Such changes may occur without prior notice. All products remain subject to applicable feature-specific terms set out within this Agreement.

6. PURCHASES AND PAYMENT 

We accept payment by the methods displayed in-App at the time of checkout. You agree to provide current, complete, and accurate purchase and account information for all transactions made within the OGOLD App, and to promptly update details such as payment card expiry dates, billing information, and contact information as required.

Prices or rates displayed within the App may change over time and may reflect prevailing market conditions. All payments are processed in AED unless otherwise clearly indicated within the App.

When you purchase gold, silver, or other supported metals through the OGOLD App, title to the purchased metal shall pass to you once the purchase has been confirmed by OGOLD and the corresponding holding has been recorded in your App wallet through OGOLD’s internal allocation ledger, subject always to applicable settlement, reconciliation, operational, and compliance procedures. Physical metal backing supporting platform balances is maintained through approved liquidity and custody partners.

Following such recording, the purchased metal shall remain held through storage or custody arrangements made available by OGOLD unless and until you redeem or withdraw the metal in accordance with the applicable terms or elect to use the metal in an optional post-purchase feature made available by OGOLD and governed by the applicable feature-specific terms.

Where you purchase physically backed gold and silver through the OGOLD digital platform, the transaction details may separately identify the metal price and the applicable storage fee. Any applicable discount, promotion, or adjustment may also be shown separately. The final amount payable by you shall be the amount shown to you at the time of confirmation and, where applicable, reflected in the corresponding invoice or transaction record.

Physical precious metal products made available through OGOLD’s in-App catalogue may be subject to separate product pricing, making charges, delivery or collection fees, and other applicable fulfilment-related charges, as disclosed in-App at the relevant stage.

Physical redemption, delivery, or collection of purchased metal remains subject to applicable minimum thresholds, catalogue availability, fulfilment procedures, fees, and operational requirements as set out in these Legal Terms and as displayed in-App from time to time.

Where you choose to fund a purchase using metal value, an equivalent portion of metal is automatically converted at the prevailing market rate displayed at the time of confirmation, and the transaction is then settled in fiat on your behalf. This metal-to-fiat conversion applies only when metal value is used as the source of funds for that transaction.

Where a transaction or redemption is completed solely through XP Points (without using metal value), no metal liquidation takes place and the value applied follows the XP valuation and item-specific terms presented in the App.

We reserve the right to refuse, cancel, or limit any purchase or order placed through the App, including where we believe activity may be irregular, suspicious, or inconsistent with normal consumer use. Quantities may also be limited per user account, device, household, payment method, or delivery address to protect against misuse or fraud.

Where a user chooses to allocate gold or silver already held in their wallet to the “Earn up to 5%” Feature, such allocation is optional and occurs after the relevant metal has been purchased and credited to the user. The purchase of such metal is governed by this Section 6, while participation in the “Earn up to 5%” Feature is governed separately by Section 29, including any applicable fees, deductions, and settlement rules displayed in-App.

Execution timing, settlement mechanics, and availability of instant buy, sell, reclaim, allocation, redemption, withdrawal, or related features depend on partner infrastructure, liquidity conditions, and operational systems. While OGOLD aims to provide immediate execution wherever possible, we do not guarantee uninterrupted settlement or fulfilment in all circumstances.

7. RETURN/REFUNDS POLICY

Refund eligibility may vary depending on the category of product, feature, or service used. By using the OGOLD application, you acknowledge that certain transactions are final and non-refundable. The following apply:

• Transactions involving the purchase or sale of precious metals are generally final once executed at the confirmed market rate displayed in-App. Due to real-time pricing, market volatility, and settlement mechanics, completed metal trades cannot be reversed, cancelled, or refunded except in the case of a confirmed technical or system error as determined by OGOLD in its discretion. Where you purchase physically backed gold and silver through the OGOLD digital platform, the transaction details may separately identify the metal price and the applicable storage fee, and any applicable discount, promotion, or adjustment may also be shown separately. Unless otherwise required by applicable law or determined by OGOLD in the case of a confirmed technical or system error, completed precious metals transactions are final and non-refundable once processed. Where a customer has requested physical redemption, physical delivery, or collection of purchased metal, the executed metal trade remains final, while the fulfilment of the physical product remains subject to applicable minimum thresholds, catalogue availability, making charges, delivery fees, logistics, operational requirements, and the applicable process displayed in-App from time to time. Delays in physical fulfilment do not, by themselves, entitle the customer to reversal or refund of an already executed metal trade, except where required by applicable law.
• Vouchers redeemed through the OGOLD application are non-refundable once issued. Expiry and redemption rules are determined by the issuing merchant. OGOLD acts solely as a facilitator and is not responsible for merchant acceptance or merchant rule changes. Vouchers include promotional or discount-code based offerings made available through partner providers and may be issued through promotional mechanics, including Spin & Win, or redeemed using XP, as displayed in-App from time to time.
• eSIM purchases are non-refundable once activated. Device compatibility and network coverage are the responsibility of the user. OGOLD is not liable for coverage limitations or performance issues.
• Jewellery and luxury products offered through partner marketplaces are subject to the terms, refund conditions, authenticity guarantees, and warranty standards of the supplying merchant. OGOLD acts only as a facilitator for these transactions.
• For card transactions processed through OGOLD spending cards, any refunds (where applicable) are credited in the AED equivalent of the refunded amount. FX-based reversals reflect network conversion rules and may be subject to scheme processing timeframes. Fees already incurred may not be refundable.
• XP redemptions are final once processed. XP cannot be re-credited after redemption unless a technical system error has occurred, as determined by OGOLD in its discretion.
• Allocations to the “Earn up to 5%” Feature are not refundable as ‘returns’ or ‘refunds’ and are subject to the withdrawal and settlement rules in Section 29.
• Refund timelines relating to third-party facilitated products, including card transactions, vouchers, and telecom services, are subject to the processing rules of underlying merchants, payment networks, issuing partners, and settlement providers. OGOLD shall not be liable for delays outside its reasonable control.
• Gift cards purchased or redeemed through the Gift Card Marketplace are generally final and non-refundable once issued. However, a gift card may be cancelled and a full refund issued where (i) the gift card issued to the user is different from the gift card ordered by the customer, and/or (ii) the issuing brand fails to honour the gift card in accordance with its applicable terms and conditions. Gift cards are delivered through the App in accordance with the applicable in-App flow and provider process.

8. SOFTWARE

The OGOLD mobile application, its associated software components, and any related interfaces or modules are provided solely for use in connection with the OGOLD Services. Where any software made available within the App is accompanied by a specific end user licence agreement (EULA), the terms of that EULA will govern your use of such software. Where no separate EULA is provided, we grant you a non-exclusive, revocable, personal, and non-transferable licence to use the OGOLD App and its software solely for the purpose of accessing and using the Services in accordance with these Legal Terms.

The App functions as a digital interface that enables users to access metal trading, optional “Earn up to 5%” participation, rewards modules, card services, and marketplace features. The App does not provide investment advice, financial advice, or advisory services, and all user actions are initiated at the user’s discretion.

Any pricing, return information, valuation data, or performance display shown within the App is provided for informational purposes and may be subject to system latency, data feed delays, third-party processing timelines, or temporary inaccuracies. Execution of transactions is governed by the confirmed transaction details at the time of user confirmation.

Any software, related documentation, or application components provided through the OGOLD platform are provided on an “AS IS” basis without warranty of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You assume all risk associated with the use or performance of such software.

You may not copy, reproduce, distribute, modify, reverse engineer, decompile, or disassemble any part of the OGOLD App or its software except where expressly permitted under applicable law or these Legal Terms.

9. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us, including any attempt to obtain sensitive account information such as user passwords or verification codes.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm, in our reasonable opinion, us and/or the Services.
• Use any information obtained from the Services to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorised framing of or linking to the Services.
• Upload or transmit viruses, malware, or any other disruptive code.
• Engage in any automated use of the system, including scripts, bots, scraping tools, or extraction software.
• Delete or alter any copyright or proprietary notices.
• Impersonate another user or person.
• Interfere with, disrupt, or create an undue burden on the Services or related networks.
• Attempt to bypass any measures designed to prevent or restrict access to the Services.
• Reverse engineer or attempt to derive source code from the Services except as permitted by law.
• Use a buying agent or third-party intermediary to make purchases on the Services without our authorisation.
• Collect user information for unsolicited communication.
• Use the Services to compete with us or to build a competing product or service.
• Sell, transfer, or assign your account or profile.

You further agree not to:

• Engage in any activity designed to exploit pricing discrepancies, system latency, XP valuation mechanics, promotional rewards, referral structures, or feature mechanics in a manner inconsistent with ordinary consumer use.
• Attempt to manipulate metal pricing windows, conversion timing, or XP redemption mechanics for arbitrage or structured gain.
• Use the Services to structure, layer, or conceal funds on behalf of another person or entity, or operate an account for the benefit of undisclosed third parties.
• Use the Services for money laundering, terrorist financing, fraud, sanctions evasion, or any activity inconsistent with applicable AML/CFT obligations.
• Attempt to manipulate participation in the “Earn up to 5%” Feature, including through coordinated entry, exit, allocation cycling, or liquidity gaming designed to influence return calculations or settlement timing.
• Create multiple accounts, referral loops, artificial activity patterns, or coordinated user behaviour intended to distort referral rewards, XP accrual, Spin & Win participation, or other reward systems.
• Use the Services in a manner intended to circumvent identity verification, transaction monitoring, compliance controls, card network rules, or regulatory safeguards.
• Engage in abnormal transaction patterns inconsistent with ordinary retail use, including excessive metal cycling, or repeated liquidation behaviour without commercial rationale.

10. USER GENERATED CONTRIBUTIONS

The Services may provide users the ability to submit ratings, feedback, comments, suggestions, or other input within the App. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, 'Contributions'). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services' Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
• You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
• You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
• Your Contributions are not false, inaccurate, or misleading. 
• Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
• Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us). 
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
• Your Contributions do not violate any applicable law, regulation, or rule.
• Your Contributions do not violate the privacy or publicity rights of any third party.
• Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
• Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
• Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

11. CONTRIBUTION LICENCE

You and we agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

12. MOBILE APPLICATION LICENCE

Use Licence

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application licence contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavour, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an 'App Distributor') to access the Services: (1) the licence granted to you for our App is limited to a non-transferable licence to use the application on a device that utilises the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application licence contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a 'terrorist supporting' country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g. if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application licence contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application licence contained in these Legal Terms against you as a third-party beneficiary thereof.

13. ADVERTISERS

We may allow advertisers to display advertisements and other promotional content in certain areas of the Services, such as banners, promotional blocks, or designated display sections. We merely provide space for such advertisements, and we do not control, endorse, or assume responsibility for the content, accuracy, offers, claims, or representations made by any advertiser.

For clarity, the commercial listings, vouchers, gift cards, eSIM offers, marketplace items, or partner-merchant products made available within the OGOLD App (including the rewards marketplace or luxury marketplace modules) are not considered “advertisements” for the purpose of this section. Those items form part of the transactional product catalogue and are subject to their respective terms under this Agreement.

Our relationship with advertisers is limited strictly to permitting the placement of advertising content within the App. We have no other relationship with advertisers unless expressly stated.

14. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

15. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy at https://www.ogold.app/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

The Privacy Policy describes how we collect, store, process, use, and share personal data when you access or use the OGOLD App and its associated features, including payments, identity verification, reward accrual, marketplace transactions, card services, the “Earn up to 5%” Feature, and any value-based interactions enabled within the application.

Please note that our primary production infrastructure is hosted in the United Arab Emirates. Certain processors may handle limited data outside the UAE in accordance with the Privacy Policy and applicable data-transfer safeguards.

16. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, TO DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR FOR VIOLATION OF ANY APPLICABLE LAW OR REGULATION.

We may terminate, suspend, restrict, or limit your use or participation in the Services, or delete your account and any associated content or information, at any time and in our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering or creating a new account under your name, a fictitious name, or the name of any third party, even if acting on behalf of such third party. In addition to termination or suspension, we reserve the right to pursue appropriate legal remedies, including civil, criminal, or injunctive action.

Termination or suspension of your account may result in restriction or loss of access to card services, marketplace modules, XP balances, referral rewards, or any other feature linked to your OGOLD account.

If your account is suspended or terminated, access to the “Earn up to 5%” Feature may be restricted and settlement (if any) will follow the applicable rules set out in Section 29, subject always to compliance, regulatory, and legal requirements.

Where your account is suspended or terminated, any gold, silver, or other precious metals allocated to the “Earn up to 5%” Feature may, where permitted, be reclaimed from the pool and returned to your primary wallet balance, subject to operational processing timelines and applicable law.

Any accrued but unpaid returns shall be settled in accordance with the applicable payout cycle described in Section 29, unless restricted or prohibited for compliance, regulatory, or legal reasons.

We may delay, restrict, withhold, freeze, or block the release or settlement of any metal balance, return, XP balance, or other asset where required to comply with applicable law, regulatory directives, sanctions requirements, anti-money laundering obligations, fraud prevention measures, court orders, or internal risk controls. Access to such assets may be restricted for such period as required under applicable law, and OGOLD shall not be liable for any delay, restriction, or non-release resulting from compliance with legal or regulatory obligations.

Suspension, restriction, or discontinuation of any feature, including the “Earn up to 5%” Feature, does not create any right to compensation for anticipated or projected future returns.

17. MODIFICATIONS AND INTERRUPTIONS

We may change, update, suspend, discontinue, or otherwise modify the Services (in whole or in part) at any time and for any reason, without prior notice. We do not guarantee continuous availability of the Services and there may be times where access is delayed, limited, interrupted, or unavailable due to maintenance, system updates, technical issues, network outages, or other operational or commercial reasons. You agree that we shall not be liable to you for any loss, damage, or inconvenience resulting from any interruption, modification, suspension, discontinuation, or unavailability of the Services at any time. Nothing in these Legal Terms obligates us to maintain, support, or deliver updates or new releases.

18. GOVERNING LAW

These Legal Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. 

19. DISPUTE RESOLUTION

Internal Complaint Resolution

If you have a complaint, claim, or dispute arising out of or in connection with these Legal Terms or the Services (a “Dispute”), you must first submit a written complaint to OGOLD at [email protected], providing reasonable detail of the issue and supporting information.

OGOLD will review and seek to respond within thirty (30) days of receipt. If OGOLD is unable to respond within that period due to events beyond its reasonable control, including force majeure events, regulatory restrictions, war, terrorism, sanctions, system disruption, or other exceptional circumstances, OGOLD may require a longer period to respond, provided that it notifies the customer of the delay where reasonably practicable and continues to process the complaint as soon as reasonably practicable. During this complaint resolution process, the parties shall attempt in good faith to resolve the Dispute through informal discussions.

No arbitration or court proceeding may be initiated until this internal complaint resolution process has been completed, except where urgent interim relief is required or where applicable law provides otherwise.

If any provision of these Legal Terms conflicts with applicable UAE law, the applicable UAE law shall prevail to the extent of that conflict.

Arbitration

To the extent permitted by applicable law, any Dispute not resolved through the internal complaint resolution process may, by mutual written agreement of the parties, be referred to and finally resolved by arbitration under the Rules of Arbitration of the Dubai International Arbitration Centre (DIAC), which Rules are deemed incorporated by reference into this Section.

The seat of arbitration shall be Dubai, United Arab Emirates. The tribunal shall consist of one arbitrator, to be appointed in accordance with the DIAC Rules. The language of the arbitration shall be English. These Legal Terms shall be governed by the substantive laws of the United Arab Emirates.

The arbitral award shall be final and binding on the parties.

Individual Disputes Only

To the fullest extent permitted by applicable law, any arbitration shall be conducted only on an individual basis, and not as part of any class, consolidated, representative, or collective proceeding.

Court Jurisdiction

If a Dispute is not resolved through the internal complaint resolution process, and the parties do not agree to arbitration, or arbitration is not applicable or enforceable under applicable law, the competent courts of Dubai, United Arab Emirates shall have jurisdiction. The parties irrevocably submit to the jurisdiction of such courts, subject always to applicable law.

Compliance and Regulatory Actions

Nothing in this Section prevents OGOLD from:

• complying with any regulatory directive, court order, or law enforcement request; 
• freezing, restricting, or reporting accounts in accordance with applicable AML/CFT or sanctions laws; or 
• initiating proceedings where required to protect its rights, assets, or regulatory standing.

20. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, valuation information, or redemption rules. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

21. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, COMPLETENESS, OR CURRENTNESS OF ANY CONTENT, METAL VALUATION, RETURN CALCULATION, XP VALUATION, MARKETPLACE LISTING, OR THIRD-PARTY INFORMATION DISPLAYED THROUGH THE SERVICES, OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY
(1) ERRORS, OMISSIONS, OR INACCURACIES IN CONTENT OR DATA;
(2) INTERRUPTION, DELAY, OR UNAVAILABILITY OF THE SERVICES;
(3) UNAUTHORISED ACCESS TO OR USE OF OUR SYSTEMS;
(4) VIRUSES OR OTHER HARMFUL COMPONENTS TRANSMITTED THROUGH THE SERVICES;
(5) ACTS, OMISSIONS, OR PERFORMANCE FAILURES OF THIRD-PARTY PROVIDERS, INCLUDING CARD ISSUERS, TELECOM PROVIDERS, MERCHANTS, VAULT OPERATORS, LIQUIDITY PROVIDERS, CUSTODIANS, OR MARKETPLACE PARTNERS; OR
(6) ANY LOSS OR DAMAGE ARISING FROM YOUR USE OF THE SERVICES.

OGOLD ACTS AS A FACILITATOR FOR CERTAIN FEATURES, INCLUDING MARKETPLACE ITEMS, VOUCHERS, GIFT CARDS, eSIM PRODUCTS, AND CARD SERVICES. WE DO NOT WARRANT OR GUARANTEE THE PERFORMANCE, QUALITY, AUTHENTICITY, OR AVAILABILITY OF THIRD-PARTY PRODUCTS OR SERVICES.

WHERE CUSTOMER-OWNED METAL REMAINS STORED OR HELD THROUGH CUSTODY OR STORAGE ARRANGEMENTS MADE AVAILABLE BY OGOLD, SUCH METAL SHALL, SUBJECT TO APPLICABLE LAW AND THESE LEGAL TERMS, REMAIN AT THE CUSTOMER’S RISK. OGOLD DOES NOT ACT AS AN INSURER OR GUARANTOR OF CUSTOMER-OWNED METAL AND DOES NOT WARRANT OR GUARANTEE UNINTERRUPTED AVAILABILITY, PHYSICAL SAFETY, RECOVERY, OR RECOVERY OF FULL VALUE IN ALL CIRCUMSTANCES. CUSTOMER-OWNED METAL HELD THROUGH SUCH ARRANGEMENTS MAY BE AFFECTED BY THIRD-PARTY FAILURE, VAULT OR STORAGE EVENTS, FIRE, FORCE MAJEURE, WAR, TERRORISM, AERIAL ATTACK, SANCTIONS, REGULATORY ACTION, OR INSURANCE LIMITATIONS, SHORTFALLS, OR EXCLUSIONS.

PARTICIPATION IN THE “EARN UP TO 5%” FEATURE IS VOLUNTARY AND SUBJECT TO COMMERCIAL RISK. ANY PROJECTED, DISPLAYED, HISTORICAL, OR ESTIMATED RETURNS SHOWN OR REFERENCED IN RELATION TO THE “EARN UP TO 5%” FEATURE ARE INDICATIVE ONLY AND DO NOT CONSTITUTE A GUARANTEE OF FUTURE PERFORMANCE OR CAPITAL PROTECTION.

RETURNS UNDER THE “EARN UP TO 5%” FEATURE ARE VARIABLE AND DEPEND ON THE PERFORMANCE OF SHARIAH-PERMISSIBLE DEPLOYMENT ACTIVITIES. NO FIXED RETURN OR PROFIT IS PROMISED OR GUARANTEED.

NOTHING IN THIS SECTION AFFECTS CUSTOMER OWNERSHIP OF METAL HOLDINGS RECORDED IN THEIR ACCOUNT, WHICH REMAIN SUBJECT TO THE APPLICABLE CUSTODY, STORAGE, SETTLEMENT, RISK ALLOCATION, AND FEATURE-SPECIFIC PROVISIONS SET OUT IN THESE LEGAL TERMS.

NOTHING IN THE SERVICES CONSTITUTES FINANCIAL ADVICE, INVESTMENT ADVICE, SHARIAH ADVICE, TAX ADVICE, LEGAL ADVICE, OR A RECOMMENDATION TO PARTICIPATE IN ANY FEATURE. ALL DECISIONS TO PURCHASE, SELL, ALLOCATE, REDEEM, WITHDRAW, OR PARTICIPATE IN ANY FEATURE ARE MADE SOLELY AT YOUR DISCRETION. OGOLD DOES NOT OWE YOU ANY FIDUCIARY DUTY.

22. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE LESSER OF:
(A) THE TOTAL AMOUNT PAID BY YOU TO OGOLD DURING THE THREE (3) MONTHS PRECEDING THE CLAIM; OR
(B) AED 5,000.

WITHOUT LIMITING THE FOREGOING, WHERE CUSTOMER-OWNED METAL REMAINS STORED OR HELD THROUGH CUSTODY OR STORAGE ARRANGEMENTS MADE AVAILABLE BY OGOLD, OGOLD SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, DESTRUCTION, DELAY, INACCESSIBILITY, NON-RECOVERY, OR REDUCTION IN VALUE OF SUCH METAL EXCEPT TO THE EXTENT LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW AND SUBJECT ALWAYS TO THE LIMITATIONS, DISCLAIMERS, OPERATIONAL CONSTRAINTS, THIRD-PARTY ARRANGEMENTS, INSURANCE LIMITATIONS, AND OTHER PROVISIONS SET OUT IN THESE LEGAL TERMS.

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

WITHOUT LIMITING THE ABOVE, PARTICIPATION IN THE “EARN UP TO 5%” FEATURE IS SUBJECT TO THE RISK DISCLOSURES IN SECTION 29, AND NO RETURNS ARE GUARANTEED.

NOTHING IN THIS SECTION SHALL LIMIT LIABILITY TO THE EXTENT SUCH LIMITATION IS PROHIBITED UNDER APPLICABLE LAW.

23. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services; (6) any false, misleading, or incomplete information provided in connection with identity verification, source of funds, sanctions screening, or compliance procedures; or (7) your violation of any applicable financial crime, anti-money laundering, or sanctions laws. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it. 

24. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of operating the OGOLD platform and enabling the proper functioning of the Services, including but not limited to data relating to your identity, account activity, metal holdings, XP balances, referral activity, Rewards Marketplace interactions, card usage, and marketplace purchases. Although we perform routine data backups, you are solely responsible for all data that you transmit or that relates to any activity you undertake using the Services.

You agree that we shall have no liability to you for any loss, corruption, or unavailability of such data, and you hereby waive any right of action against us arising from any such loss, corruption, or unavailability.

In the event of any discrepancy between user-facing displays and internal system records, OGOLD’s official transaction records shall prevail, subject to correction under Section 20.

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

26. SMS TEXT MESSAGING

Opting Out

To unsubscribe from SMS text messaging, please submit a request through our ticketing system. Select the appropriate category for opting out. Upon receipt of your request, the process will be completed manually by our team.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.

Support

If you have any questions or need assistance regarding our SMS communications, please email us at [email protected] or call at 045721847.

By providing your mobile number, you consent to receive transactional and service-related SMS communications. Marketing communications, if any, will be sent in accordance with applicable opt-in requirements.

27. GOALS AND REWARDS SYSTEM 

The Goals and Rewards feature allows users to set metal-based savings goals (gold or silver) with periodic contributions. XP Points may be awarded upon reaching progress milestones at 25%, 50%, 75%, and 100% of the defined goal value. This goal-based savings functionality forms part of the OGOLD App’s rewards architecture and may integrate with other reward modules within the App.

Users may earn and accumulate XP Points through eligible actions, including but not limited to savings goal progression, referrals, transactional engagement, and participation in enabled App features, subject to the rules displayed in-App at the time of activity.

XP Points are valued within the App at 1 XP = 0.01 AED and may only be redeemed within the OGOLD App in accordance with the redemption rules applicable to each item or category. XP Points:

• have no cash value outside the App
• cannot be withdrawn, exchanged for fiat currency, or transferred except where expressly permitted
• do not constitute stored value, prepaid value, electronic money, or a deposit product

XP redemption is not automatic and requires user action. Once redeemed, XP cannot be reversed or re-credited except in the case of confirmed system error.

We reserve the right to adjust, reverse, withhold, or cancel XP accruals or redemptions in cases of suspected abuse, technical error, artificial activity patterns, referral manipulation, or violation of these Legal Terms.

The refer and earn programs, and other XP-linked benefits may be modified, suspended, expanded, discontinued, or replaced at our discretion. The availability, type, valuation, and eligibility criteria of redemption options may vary over time.

Participation in savings goals or XP accrual does not constitute an investment return, guaranteed gain, or profit-sharing arrangement. XP is a promotional loyalty mechanism and does not represent ownership of assets or entitlement to financial yield.

Data related to XP balances, savings goal progress, redemption activity, and user actions linked to XP accrual will be securely processed and retained for the purpose of enabling the correct operation, calculation, and display of the Rewards system.

28. SPIN AND WIN FEATURE 

The Spin & Win feature allows eligible and verified users to receive one (1) free spin per calendar day within the OGOLD App. Rewards from the daily spin may include XP Points, metal-denominated rewards, or other reward categories made available within the App from time to time. The standard daily spin is granted at no cost and does not require any payment, deposit, or XP redemption.

In addition to the standard free daily spin, users may choose to redeem XP Points to unlock additional spins. The XP amount required for each additional spin will be clearly displayed within the App prior to confirmation. XP-based spins are entirely optional and are not required to access or use the Services.

Spin & Win is a promotional engagement feature and is not intended to constitute gambling, betting, wagering, gaming, or a lottery. No monetary consideration, deposit, or financial stake is required to participate in the standard daily spin. XP Points used to unlock additional spins are loyalty rewards and do not constitute money, stored value, electronic money, or wagering consideration.

Rewards available through Spin & Win are randomly allocated within predefined reward categories and are subject to system availability and campaign rules. Rewards may vary over time and are not guaranteed. Participation does not create any entitlement to a specific reward or minimum value.

We reserve the right to modify, suspend, restrict, or discontinue Spin & Win at any time, including in cases of suspected abuse, artificial activity patterns, automated interaction, coordinated participation, or violation of these Legal Terms.

Spin & Win is not associated with or sponsored by Apple, Google, Oppo, Xiaomi, or Huawei, or any other device manufacturer or platform provider.

29. “EARN UP TO 5%” FEATURE

The OGOLD App provides an optional earnings feature displayed in-App as “Earn” or “Earn up to 5%” (being a projected or indicative return range and not a guaranteed rate) Feature. This Feature, in respect of gold and silver holdings, is structured as a Shariah-compliant Wakalah (agency) arrangement.

By participating in this Feature for gold and silver holdings, you appoint OGOLD to act as your agent (wakil) for the purpose of trading gold and silver holdings allocated by you through Shariah-permissible commercial activities intended to generate variable returns.

Participation in this Feature is entirely voluntary. Users must actively opt in through the App interface before any allocation occurs. Users who do not opt in remain unaffected and retain their metal holdings in their primary wallet balance.

Participation in this Feature involves the continued holding, custody, and operational handling of the customer’s allocated metal and remains subject to the applicable custody, storage, settlement, risk allocation, and other relevant provisions of these Legal Terms.

Under this structure applicable to gold and silver:

• Customer gold and silver allocated to this Feature may be pooled with other participants and tracked proportionally through OGOLD’s internal custody and allocation ledger
• where required by the applicable structure, customer holdings may be maintained through pooled custody arrangements or designated customer pools while remaining attributable to participating users through OGOLD’s internal allocation system
• OGOLD acts strictly as agent and does not assume the role of guarantor, insurer, borrower, or counterparty to performance
• OGOLD may be entitled to a fee as disclosed in-App at the time of participation
• Returns are calculated on a performance-based and variable basis and are not fixed or guaranteed

You acknowledge and agree that:

• Metal allocated by you to this Feature remains subject to commercial risk arising from the deployment activities undertaken on your behalf
• Performance depends on the outcome of permissible deployment activities
• Losses, if incurred, are allocated proportionally to participating users based on their allocated metal holdings, unless otherwise required by applicable law
  

Participation in this Feature does not constitute a deposit, savings product, fixed-income product, capital-protected investment, or bank account.

Returns, if generated, are calculated and distributed in accordance with the methodology and frequency displayed in-App at the time of participation. Any projected, indicative, or historical performance information shown within the App is provided for informational purposes only and does not constitute a guarantee of future performance.

Participation conditions, including minimum allocation thresholds (if any), withdrawal procedures, settlement cycles, and applicable fees, are governed by the rules displayed in-App at the time of allocation.

Currently, settlement of accrued returns for participation in this Feature is processed on a periodic cycle as displayed in-App. OGOLD reserves the right to modify the settlement cycle in accordance with operational, liquidity, regulatory, or governance requirements, with such changes reflected in-App.

This Feature may be modified, suspended, or discontinued in accordance with applicable law, regulatory requirements, Shariah governance decisions, or operational considerations. Any material changes will be reflected within the App.

Participation in this Feature constitutes acceptance of these terms and acknowledgement that returns are variable, performance-linked, and not guaranteed.

30. SPENDING CARDS (VIRTUAL AND PHYSICAL)

The OGOLD App may enable users to apply for and access a prepaid payment card, available in virtual form and, where applicable, in physical card form, through the card orders feature within the App. OGOLD does not itself issue the card. The card is issued, sponsored, and/or processed by licensed third-party issuers, BIN sponsors, and programme partners and operates on an international card network. Card eligibility, issuance, usage, limits, and continued availability are subject to identity verification requirements, partner approval, and ongoing compliance review. All card activity is subject to the applicable issuer terms, sponsorship conditions, network scheme rules, and relevant regulatory requirements.

Where a user requests issuance of a physical card, any applicable card issuance, delivery, replacement, or related fees will be disclosed in-App prior to order confirmation and must be accepted by the user before the request is submitted.

All card transactions are settled in fiat currency. Where a transaction is funded through metal value, the equivalent metal amount is liquidated at the prevailing rate at the moment of purchase, and the transaction is then settled in fiat on the user’s behalf in accordance with these Terms. International and cross-currency transactions may be subject to foreign exchange conversion, network fees, spreads, or other issuer or scheme adjustments applied at the time of settlement.

Where refunds or reversals apply, such credits will be processed in the applicable settlement currency in accordance with issuer, acquirer, and card scheme rules. Refunds and reversals are also subject to Section 7 (Return/Refunds Policy), where applicable. Chargebacks and card disputes shall follow applicable network, issuer, and programme procedures.

Users are responsible for safeguarding their card credentials, promptly notifying the relevant provider and/or OGOLD of any suspected loss, theft, or unauthorised use, and ensuring the card is only used for lawful transactions. OGOLD and/or its issuing, sponsoring, or programme partners may suspend, restrict, or cancel card functionality at any time where required for fraud prevention, security, regulatory compliance, risk reasons, or as otherwise required under applicable law.

31. VOUCHERS

Digital vouchers, including promotional or discount-code based offerings, may be made available within the OGOLD App through integrated value providers and partner merchants. OGOLD acts solely as a facilitator in providing access to these voucher offerings. Vouchers are issued, fulfilled, honoured, and governed by third-party merchants or their technical providers and redemption or usage is determined exclusively by the issuing merchant’s terms and conditions.

Vouchers may be issued through promotional mechanics made available within the App, including reward-based features such as Spin & Win, or may be redeemed using XP where enabled in-App. Voucher delivery is typically instant and may occur within the App interface, or through email or SMS, depending on the merchant’s fulfilment process. Vouchers are non-refundable once issued, including where the voucher functions as a discount or promotional code. Vouchers may be restricted to certain regions or countries, and they may carry expiry dates, denomination restrictions, partial-use rules, or other commercial limitations determined by the merchant.

OGOLD is not responsible for merchant acceptance, merchant rule changes, the commercial operation of merchant programs, or any restrictions on availability, usage, or redemption imposed by the third-party merchant. All legal and transactional responsibility relating to the acceptance or fulfilment of a voucher rests with the issuing merchant or provider.

This Section applies to voucher products made available within the App and does not govern the separate Gift Card Marketplace feature, which is subject to its own applicable terms.

32. GIFT CARD MARKETPLACE

The OGOLD App may provide access to a Gift Card Marketplace through which users may browse, select, and purchase local or international gift cards made available by third-party issuers, merchants, or technical providers. Gift cards may be made available across multiple brands, countries, categories, and denominations, as displayed in-App from time to time.

Users may, where enabled in-App, purchase or redeem eligible gift cards using available value sources made available by OGOLD, including metal balance and/or XP, subject to the applicable conversion mechanics, redemption rules, and feature-specific terms displayed at the time of transaction. Where metal value is used to purchase a gift card, the relevant metal is sold at the time of the transaction at the applicable rate displayed in-App.

Each gift card is issued, fulfilled, honoured, and governed by the issuing brand, merchant, or technical provider. The applicable instructions for use, terms and conditions, validity period, available denominations, redemption conditions, and whether the gift card may be used online, offline, or both, shall be determined by the relevant issuer or provider and displayed in-App or together with the relevant gift card.

Gift card delivery is typically instant and occurs within the App interface, from where the gift card may be accessed or downloaded in accordance with the applicable in-App flow. Once a gift card has been issued, it is generally considered final and non-refundable, except where:

(i) the gift card issued to the user is different from the gift card ordered by the customer; and/or
(ii) the issuing brand fails to honour the gift card in accordance with its applicable terms and conditions.

OGOLD acts solely as a facilitator in providing access to the Gift Card Marketplace and does not control the issuing brand’s or provider’s redemption processes, acceptance practices, commercial policies, or fulfilment systems. Except to the limited extent expressly stated above, OGOLD shall not be responsible for merchant acceptance, merchant rule changes, usage restrictions, expiry, availability, or any failure by the issuing brand or provider to fulfil or honour the gift card.

33. eSIM PURCHASES

The OGOLD App enables the purchase of digital data eSIM packages through third-party telecommunications providers. eSIM packages are issued, fulfilled, and supported by the underlying service provider, and activation may occur immediately once the transaction is completed. Device compatibility, network support, and coverage availability depend on the user’s device and the telecom networks made available by the issuing provider. Once an eSIM has been activated, it is non-refundable except where a mandatory legal entitlement applies or where the issuing provider expressly permits a refund. All connectivity, network performance, and data service obligations rest solely with the provider of the eSIM. OGOLD acts only as a facilitator and is not responsible for network quality, roaming performance, or coverage limitations.

34. REFER & EARN 

The OGOLD App provides a referral reward program under which eligible users may earn XP Points when referred users complete qualifying actions as defined within the App (the “Refer & Earn Program”).

The program structure may include multiple tiers. Qualifying criteria, tier levels, validation rules, and reward amounts are defined within the App interface and may change from time to time at OGOLD’s discretion.

XP is credited only after referral activity has been verified, validated, and deemed compliant with applicable eligibility and identity verification requirements. OGOLD reserves the right to delay, withhold, reverse, or claw back XP where referral activity is subsequently determined to be invalid, non-genuine, abusive, or in breach of these Legal Terms.

Fraudulent or abusive behaviour, including but not limited to self-referrals, multiple account creation, circular referral chains, artificial activity generation, or any attempt to manipulate the referral ecosystem, will result in disqualification and may lead to suspension or termination of account privileges, reversal of previously credited XP, and additional compliance review.

XP earned through the Refer & Earn Program has no cash value outside the OGOLD App and may only be redeemed within the App in accordance with applicable redemption rules. XP is valued at 1 XP = 0.01 AED for in-App redemption purposes only.

OGOLD may amend, suspend, restrict, or discontinue the Refer & Earn Program, in whole or in part, at any time in accordance with applicable law.

35. REWARDS MARKETPLACE

The Rewards Marketplace, also referred to in-App as the Rewards Hub, is the area within the OGOLD App through which users may access and redeem eligible reward-based offerings made available from time to time, including vouchers, gift cards, and XP-linked redemption options, in accordance with the applicable in-App flow and feature-specific terms. XP is valued at 1 XP = 0.01 AED for the purpose of redemption. All redemptions are final once processed, except in the event of a confirmed system error. The availability, type, value, redemption route, or category of items or benefits made available through the Rewards Marketplace may change, be limited, or be discontinued at any time at our discretion. Offerings accessible through the Rewards Marketplace may be provided, fulfilled, issued, or honoured by OGOLD, third-party partners, merchants, or technical providers, and such offerings remain subject to the applicable feature-specific terms, issuer terms, merchant terms, redemption rules, and provider limitations. Where a reward or item made available through the Rewards Marketplace is separately governed under these Legal Terms, including vouchers or gift cards, the relevant feature-specific section shall apply in addition to this Section.

36. JEWELLERY & LUXURY MARKETPLACE

The OGOLD App may, from time to time, make available access to jewellery, watches, and other premium goods offered by third-party merchants through integrated marketplace modules. OGOLD acts solely as a facilitator for these transactions; listing content, product specifications, fulfilment, authenticity guarantees, warranties, repair obligations, after-sales support, and any associated delivery or shipping responsibilities remain the sole responsibility of the supplying merchant. Payments for such items are processed through the integrated payment channels made available within the App. Returns, exchanges, cancellations, and refunds (if permitted) are governed exclusively by the applicable merchant’s policies, and not by OGOLD. Delivery terms, risk of loss, title transfer, and inspection windows (if any) shall be determined by the merchant, and the user accepts that OGOLD does not guarantee authenticity, merchant availability, product performance, or post-purchase support. The availability, launch, scope, and operating model of this feature may change over time, and this feature may not be available to all users or in all jurisdictions at any given time.

37. LEGACY & INACTIVITY MANAGEMENT

The OGOLD App may allow users to nominate or update a beneficiary in relation to eligible account assets, subject to feature availability, identity verification, and applicable law. Any beneficiary nomination made through the App is intended only as an administrative record and does not, by itself, create an automatic right to ownership, access, transfer, payment, or release of assets contrary to applicable law, inheritance rules, court orders, or regulatory requirements.

For the purposes of this feature, an account may be treated as inactive where there has been no login to the App, no customer-initiated account activity, and no response to communications sent by OGOLD. Customer-initiated account activity may include, where applicable, transactions, purchases, sales, redemptions, withdrawals, instructions, or other account actions recognised by OGOLD.

Where a user has not logged in to the App for a continuous period of six (6) months, OGOLD may send one or more notifications to the user through available communication channels, including push notification, SMS, or email. If there is no response to such notices and no subsequent login or customer-initiated account activity, OGOLD may send one or more further reminders. Where there is no login to the App, no customer-initiated account activity, and no response to OGOLD’s notices for a continuous period of twelve (12) months, OGOLD may initiate its legacy and inactivity review process.

Any review, restriction, transfer, release, or handling of account assets under this feature shall be subject to manual review by OGOLD and/or its legal, compliance, or operations team and may only proceed upon receipt and verification of such documents, information, evidence, or authority records as OGOLD may require. Depending on the circumstances, OGOLD may require documents including proof of death, proof of relationship, identification of the legacy contact or claimant, proof of address, probate or succession documents, court orders, letters of administration, executor documentation, trust documentation, or any other records it considers necessary.

Documents submitted under this process must be complete, legible, valid, and capable of verification. OGOLD may require apostille, translation, barcode or MRZ verification, name matching, KYC matching, issuing-authority checks, date checks, or any other validation measures it considers appropriate. Any legal right to assets may be subject to additional manual compliance or legal review.

In the event of death, prolonged inactivity, incapacity, or any request for release or transfer of assets to a beneficiary, nominee, heir, representative, or third party, OGOLD may refuse, delay, suspend, or restrict any request where documentation is incomplete, inconsistent, disputed, insufficient, fraudulent, unverifiable, or where there is any competing claim, legal restriction, sanctions concern, fraud concern, or other compliance or risk issue.

Any transfer, release, suspension, restriction, or refusal relating to account assets under this feature shall be carried out strictly in accordance with applicable UAE laws, inheritance and succession requirements, DMCC or other competent authority requirements, court orders, sanctions obligations, and OGOLD’s internal legal, compliance, and risk procedures.

Users are responsible for ensuring that beneficiary details remain accurate and up to date. OGOLD shall not be liable for any delay, non-release, refusal, or restricted access where such action is required to comply with applicable law, legal process, regulatory obligations, or internal review and validation procedures.

38. IDENTITY MAP FOR COMPLIANCE

The OGOLD App implements an enhanced identity mapping framework that consolidates KYC, AML, sanctions screening, and other regulatory risk data required to enable access to digital products. You are required to complete the identity verification steps made available within the App and to ensure that all information you provide remains accurate and up to date. We may request additional documentation, re-verification, or updated information at any time as part of ongoing compliance obligations. Personal data associated with identity verification is encrypted and processed in accordance with applicable law and our Privacy Policy. Access to certain features may be limited, suspended, or restricted if verification steps are incomplete, delayed, fraudulent, or fail to satisfy applicable legal or regulatory requirements.

39. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect of the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

40. FORCE MAJEURE

OGOLD shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to market disruption, liquidity failure, regulatory action, government action, war, terrorism, sanctions, civil unrest, labour disputes, system failure, network outages, acts of God, or any other event beyond OGOLD’s reasonable control affecting storage facilities, vaults, custodians, transit arrangements, or the recovery, delivery, or release of customer-owned metal.

41. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please email us at: [email protected].